The Customer Effort Score commonly known as CES, is a valuable metric in customer service. It assesses how much difficulty customers invest when interacting with your company. A high CES indicates that customers have a seamless experience when contacting your brand. Conversely, a low CES reveals ar

Want to supercharge your audience's involvement? Gamification is the answer! By injecting elements of game design into your program, you can encourage users to learn, participate, and ultimately achieve more. Here are five effective gamification strategies to kickstart your engagement: Deploy Poi